Wednesday, August 23, 2017          
              
 
Online Store / Returns Policy


A Microsoft Word® document is available which provides information on the following items related to the Online Store:

HPNA Fulfillment Center

Return Policy

Domestic Shipping/Handling Charges

Rush Order Shipping

International Shipping

Shipping Exceptions

 

Return Policy: Returns will be accepted ONLY within 30 days of order date. 

  • Books and products must be in brand new condition, with shrink wrap intact
  • All returns must include a copy of the original packing slip or invoice. 
  • Upon receipt of the return, HPNA will issue a refund of the purchase price and applicable taxes.
  • Shipping charges are not refundable. 

 

Please ship returns via a trackable method to the following address:

HPNA Returns

16 Avenue A

Leetsdale, PA 15056-1304

 

Domestic Shipping and Handling Charges: Within the contiguous United States shipped Federal Express:

$1 to $50:                            $9

$50.01 to $100:                   $12

$100.01 to $200:                 $14

$200.01 to $300:                 $16

$300.01 to $450:                 $18

Over $450:                             5% of your order total

 

Rush Order Shipping: For next-day delivery (within the contiguous United States), add $25 to shipping and handling rates listed above. Orders for next-day delivery must be telephoned in by 12:30 pm EST.

 

International Shipping:

Canadian Customers – Orders will be shipped UPS Standard at a rate of 20% of the order total.  Packages are subject to customs clearance charges, including duties, taxes, and brokerage fees, which are to be paid by the recipient upon receipt of his/her package. These charges are levied by the carrier and/or government, and none of these fees are paid to or collected by HPNA

  

International Customers (Not including Canada) – please contact the HPNA Fulfillment Center for a shipment quote.   

Shipping Exceptions:  Orders to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and U.S. Territories will be shipped by USPS Priority Mail.  Domestic shipping and handling charges apply.