Friday, January 30, 2015          
E-Learning FAQ

E-Learning Frequently Asked Questions (FAQ)

What E-Learning options are offered?


The Hospice and Palliative Nurses Association (HPNA) values interprofessional education to support healthcare professionals caring for individuals with life-limiting illness.  Topics are developed based on current trends of clinical practice, new/innovative therapies, evidence-based practices, regulatory guidelines, and requests/suggestions from members.  These topics reflect domains in the National Board of Certification for Hospice and Palliative Nursing (NBCHPN®) detailed test content outline (candidate handbook) used for initial and renewal (test of HPAR) of certification. Nursing contact hours are awarded for the programs.


Are the programs accredited by ANCC?


Yes, Hospice and Palliative Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC).

Eligible courses also identify designated pharmacology hours.


Are the programs FREE of charge for HPNA members?


Yes, current members of the Hospice and Palliative Nurses Association have unlimited free access to HPNA's E-Learning Courses. 


How do non-members pay for a course? Is it secure?

After selecting the course, non-members will be asked to register (new user) or log in (returning user) and enter your credit card information. Payment is processed electronically using a credit card (VISA, MasterCard, Discover, or America Express). Credit card name, number, card holder name, and expiration date are required for processing.

Once the credit card information is processed, a validation result will appear on the screen and a receipt will be emailed to you. We know that you are concerned about the security of using a credit card over the Internet. To this end, the company used as our server has purchased security certificates so that all information entered on the registration and payment pages is encrypted upon transfer over the Internet.

*Note: your credit card information is not saved to your record, and must be re-entered each time you pay for a course.


Help!   My username/password does not work or I cannot remember it.

Contact the or call (412) 787-9301. Please note: your E-Learning username and password is different from your HPNA Membership username and password.


Help!   I keep getting an error message when I try to register for a course.

If you experience an error message, copy and paste the 'error' message into an email and include the course title, your name/contact information and send email to or call (412) 787-9301.


What Internet Browser is best for viewing programs?

Functionality is best achieved using Internet Explorer. You can download this browser free by going to the Microsoft website, Click on Search, enter Download Internet Explorer then choose the "Downloads" page. From here, select Internet Explorer. Some of the courses/programs have sound. Adobe Flash is required to view courses. (visit to download the Flash player)


How do I get help?

Contact HPNA Education Services, or call (412) 787-9301.